Product Support Analyst
Tucson, AZ | On-Site Full Time | 24 Months
Job Details
- Estimated Start Date: 2 November 2026
- Building Location: AZ-Tucson-Mining Center
- Remote Possibility: On-Site Full Time
- Daily Schedule: First shift, 9:00 AM–5:30 PM
- Estimated Duration: 24 months
Position’s Contributions to Work Group
As Product Support Consultant, you will have a significant impact on overall product quality and customer experience for MineStar Detect technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems. With an emphasis in project management, internal and external relations.
Support Continuous Product Improvement processes for MineStar Technologies offerings.
Why this Role?
As Product Service Consultant, you will have a significant impact on overall product quality and customer experience for technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems. With an emphasis in project management, internal and external relations
Typical Day or Week in the Role
Typical task breakdown
- Continuous Product Improvement Support
- Evaluate issues and defects in production products
- Support for external customers
- Support software and hardware issues
Interaction with team
- Global – virtual, in person collaboration
Team Structure
- Reporting to Manager; 6 members
Work environment
- Standard office, limited field exposure. Above ground mining sites – all PPE will be provided when visiting; MSHA certification required for mine visits (company will cover the costs of training and certification)
Education & Experience Required
- Years of experience: 2-4 years
- Degree requirement: BS Degree preferred; will accept Associate Degree or relevant field experience
Top 3 Skills
- Problem solving
- Customer Focus
- Technical ability/knowledge
Additional Technical Skills
Required
- Project management experience.
- Experience supporting technology in an industrial or production environment.
- Technical Excellence: Product Support experience. Field experience is a plus, and mining experience will set you apart.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Soft Skills
Required
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions