Coaches Dealers on Dynamics 365 and Converge Suite
Business Process Modeling analysis and improvement
Typical Day or Week in the Role Typical Task Breakdown
This role requires extensive collaboration with North American dealers, product teams, business stakeholders, and implementation partners to facilitate discovery workshops, validate business processes, refine requirements, and support solution design decisions.
Success in this position depends on real-time engagement during U.S. business hours, frequent interaction with dealer subject matter experts, and the ability to participate in on-site workshops and process validation sessions when needed.
The complexity of dealer operations, the need for rapid decision-making, and the highly iterative nature of requirements development make time zone alignment and direct stakeholder access critical to program success.
effectively support documentation and execution activities, this role serves as the primary interface between dealers and the product organization, requiring deep business engagement, immediate responsiveness, and close partnership with stakeholders throughout the product lifecycle.
Business Process Flows down to the L5 level
Mavim repository management
Documented Dealer Requirements
Dealer sign-off on Functional Design Documents (FDDs)
Solution demos to support Dealer education and discovery
Work Environment
3x days in office
Education & Experience Required
Degree or Finance or Accounting certifications
2-4 years experience in this capacity
Required Technical Skills
Experience with Microsoft Dynamics 365 or similar ERP platforms
Experience working with global stakeholders and customers
Mavim repository management
Documented Dealer Requirements
Dealer sign-off on Functional Design Documents (FDDs)
Solution demos to support Dealer education and discovery
Business Process Flows down to the L5 level
Mavim repository management
Documented Dealer Requirements
Dealer sign-off on Functional Design Documents (FDDs)
Solution demos to support Dealer education and discovery
Soft Skills
Workshop facilitation and stakeholder alignment
Process modeling tools (Mavim or similar)
Strong communication and documentation skills
Ability to translate business needs into system requirements