Hicks

Tier 2 Applications Support
Chicago or Peoria, IL | Hybrid | 12 Months
Job Details

• Estimated Start Date: 5 October 2026
• Building Location: Chicago or Peoria office (hybrid schedule 2x days - could go 5 days in office in the future)
• Remote Possibility: Remote-Hybrid
• Additional Comments: Chicago or Peoria office (hybrid schedule 2x days - could go 5 days in office in the future)
• Daily Schedule: Monday thru Friday; 1st Shift
• Estimated Duration: 12 months

Position's Contributions to Work Group

• Triage & Resolve support tickets as per the defined Service Level agreement
• Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
• Tickets investigation; statistical analyses, testing and analysis of application failures
• Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
• Involve in Application Availability & performance monitoring
• Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time.

Education & Experience Required

• Bachelors/ Master’s Degree required with 2-4 years exp in this capacity
• No degree but Technical certification with 6+ years exp is welcome as well.

Required Technical Skills

• At least 2-4 years of experience in Application Support
• Expertise with relational databases support, querying and database reporting preferably Snowflake
• Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.
• Experience troubleshooting issues related to UI / API & Data flow
• Expertise with high availability architecture
• Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.,)
• 2+ years of application support experience for cloud based applications.
• Experience working with AWS services and SQL for queries in Snowflake
• Experience troubleshooting API's
• Background in data management, data engineering, or data operations / Familiarity with ADO pipeline framework
• Experience with Python / related scripting language for automation needs
• Experience as SRE (Site Reliability Engineering) for improving the application Availability / Performance

Soft Skills
Required

• Working experience with programming languages: Python, Power shell, SQL & JSON
• Working knowledge on deploying autoscaling features (no hands-on support required)
• Additional Skills & Qualifications
• Education & Experience Required:
• Requires a college or university degree, with 2-4 years’ experience OR technical certification w/ 8 years’ experience
• At least 2-4 years of experience in Application Support